The China Consumers Association issued a series of online consumer warnings on its official website, pointing out that when shopping for special items such as home shopping, because it can not be selected in the store, it can be actually viewed. Therefore, the color, material and environmental performance of furniture and building materials are very high. It is difficult to determine that once the fraud is lost, it is huge.

The warning pointed out that the convenience and speed of online shopping products, the price advantage is the main reason for attracting consumers, and now the scope of online shopping continues to expand, the household products that were previously seen in physical stores are now appearing on the online shopping platform. However, taking household products as an example, it is easy to see differences in photos and physical quality commitments, color differences are too large, physical materials, styles and descriptions do not match, and damage occurs after delivery to home. In addition, whether furniture and building materials are responsible for installation, whether free shipping and other issues require consumers to pay more attention. From this perspective, online shopping, furniture, building materials, etc. are much more complicated.

Some products are not suitable for online shopping

1. Furniture, building materials, etc., which are mainly made of glass, are prone to damage during transportation and are not easy to investigate. Moreover, some large-scale products are expensive, have many accessories, and are complicated to install. The risk of online shopping is high.

2, tiles, flooring, not only heavy and bulky, expensive shipping, easy to damage, and the amount can not be accurately calculated, make up, retreat more trouble, and prone to chromatic aberration.

3, ceramics, bathroom, lacquered furniture, etc., the weight is large, easy to damage, if there is no outer packaging or outer packaging can not guarantee product safety, glazed surface is easy to be scratched and affect the appearance, and it takes more logistics costs to return Wait.

Consumers often encounter four problems

1, the material does not match, the process is very different, resulting in the furniture is completely wrong;

2. Since most of the furniture is transported by logistics, it is difficult to guarantee that there is no bump on the way, which makes it difficult to compensate;

3, online shopping furniture installation, after-sales are problems;

4, due to a lot of imitation products in the furniture industry, there will be problems of color difference, material deviation, size deviation.

Consumers reject online shopping and worry about the quality

After a problem occurs, finding a seller to discuss repairs or returning difficulties has always been a headache for consumers. Even after the seller has agreed to the consumer's request, it will refuse the exchange for various reasons, or the original free repair becomes a paid repair. Some online stores give consumers some ambiguous or ambiguous promises. If promised, "If the furniture of this store can not be used normally after two repairs, it will be replaced." When you really encounter a problem and find a seller, the seller said that the two repairs refer to the same part of the repair site. Furniture is a special product with a long service life. Some online stores promise "no return for free for 7 days", but unless it is a poor quality furniture, there will be no quality problems within 7 days. And when consumers look for sellers, because there is no substantial evidence, the seller will shirk responsibility. Even if it is returned, it will count the related expenses on the consumer, not the so-called free.

Advantages of second-hand furniture due to style, price, environmental protection, etc.

Some online stores do not provide clear details and can't promise after-sales service, but because of their price advantage, consumers often ignore these factors. When the furniture arrives, when the consumer finds that the actual situation of the product does not match the online store promotion, It is difficult to defend rights.

In addition, the China Consumers Association gives tips to consumers:

First, when shopping for building materials, different batches of products will inevitably have some differences in color and style. Therefore, before buying, you must clearly understand the basic characteristics of the product, whether there is after-sales service, etc., and also need to be extra careful when accepting, not clear responsibility It cannot be easily signed and confirmed before.

Second, if the consumer can not guarantee the strength of the seller, can not determine the installation, after-sales and other information, it is best to rely on third-party payment methods to choose the online shopping platform. If you choose such a platform, you can rely on the website to protect your rights even if you encounter problems such as incorrect board, improper installation, and no recognition of after-sales service. Sometimes you can even get a full refund, and the worst can guarantee consumers to the website. After the complaint, the website came out to protect the rights of consumers.

Third, you should choose a more regular shopping site, search for related products, find the styles you like, and then filter the merchants. It is necessary to select an online store with high reputation and good buyer evaluation. Require merchants to provide clear details as much as possible. If the seller can't satisfy even this condition, it is best not to choose. After identifying the merchant, try to ask the seller carefully for each link and details, and the details of the delivery, installation, and gifts should be finalized.

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