Ms. Sun reported to the 12315 Industrial and Commercial Appeal Hotline: At the end of August this year, I purchased a set of double sofas for 2,600 yuan in the Meilu furniture sofa store in the Huadong Furniture Market in Qiutao Road. But after the other party delivered the door, I found that after sitting on the sofa, I would leave an obvious dent, and the traces did not disappear after one night, so I reflected the situation to the merchant, and the other party gave me a set. New sofa, but the same situation still exists.

At the end of August this year, Ms. Sun bought a set of double sofas for 2,600 yuan in the Meilu furniture sofa store in the East China Furniture Market on Qiutao Road. “The sofa is made of cowhide and the color is milky white. When the order was placed, the merchant asked me to pay half of the cost first, and the rest would be paid after the door-to-door delivery.”

Ten days later, the staff of the Meiluo furniture delivered the door to Ms. Sun. When she used the sofa that night, Ms. Sun found that there was a problem with the sofa. "After sitting on the sofa, there were obvious dents on the cushion. I didn't particularly care at the beginning, but when I got up the next morning, I found that the dent on the sofa still existed. Then I thought it might be the sofa. There is a problem with the quality or workmanship." Ms. Sun said, so she immediately reported the situation to the Meiluo furniture store. The other party said that she would arrange the technician to go to the door for testing, but she had been waiting for more than half a month, and the other party did not come to the door. So Ms. Sun only called the merchant again and asked for a new sofa.

Ms. Sun said: "After a week, the merchant sent someone to change me a new two-seat sofa. At first I felt that the service of the other party was very good. But after I tried the new sofa, I found out The previous problem also existed in the new sofa, so I only reflected it to the merchant again, but this time the other party said that the problem of the dent in the sofa is normal. If I don't trust the quality of the product, I can take the sofa to the relevant department for testing. If there is a problem with the sofa, the company will directly give me a new one. But I think that even if the sofa is not of a quality problem, there must be some inadequacies in the work of the sofa. I hope that the business can directly exchange the new sofa for me. Or agree to return it to me."

Yesterday afternoon, the reporter contacted Hangzhou Meiluo Furniture Co., Ltd.

Ms. Fan of the after-sales department explained: “The sofas produced by the manufacturers certainly do not have any quality problems. As for the situation encountered by consumers, it should be caused by the leather fabric used in the sofa. In fact, the situation of dents is normal. When making a sofa cushion, the manufacturer considers that the leather is used. If the bread is too tight, it will easily cause damage. Therefore, when the manufacturer is making it, the package will be looser, so the consumer will appear after the work. If the consumer questioned the quality of the product, she could ask her to take the sofa to the relevant department for testing. As for the current treatment plan of the sofa, the company agreed to refund the two thousand after deducting certain depreciation and logistics fees. Yuan, or the company sent people to the door to take the sofa to the manufacturer to re-create the cushion for the consumer, so that the consumer is satisfied." In this regard, Ms. Sun accepted the redo plan.

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