As a physical carrier of information and information systems, data centers are currently mainly used for the storage and management of IT-related host, network, storage and other equipment and resources. Only a good data center can be operated and maintained to play the role of the data center, so that it can better provide strong support capabilities for business departments. This chapter systematically introduces the operation and maintenance management of the data center from the perspective of the IT service provider. The starting point lies in the precise control of operation and maintenance, the continuous improvement of the management level and the quality of service. It also has a high reference value for other types of data center construction models. .

From the perspective of the data center, data center operation and maintenance management is to systematically plan, organize, coordinate, and control various management objects of the data center related to the information system service in order to provide information system services that meet the requirements. General term for various management work related to information system services. Data center operation and maintenance is the last and longest phase in the life cycle of a data center.

The so-called production operation and maintenance period refers to the entire process from the delivery of the data center project until the project is abolished, that is, the period in which the project carries out production operation and maintenance activities and recovers the investment to achieve the expected investment goal. The operation and maintenance management at this stage will rely on the infrastructure already delivered by the data center. Through scientific management, the data center will eventually achieve its service and economic goals. Simply put, the operation and maintenance management is to use and manage the data center that has been built and delivered. Therefore, in the data center life cycle, operation and maintenance management mainly shoulders the following important goals: compliance, availability, economy, and serviceability.

Since there are many types of data center operation and maintenance objects, from power supply and distribution facilities to server and other IT equipment, to application systems, to all kinds of personnel, this undoubtedly requires that the data center operation and maintenance management should be able to adapt to all the above management objects. In addition, as a physical carrier of IT services, customers' requirements for real-time, security, and reliability of IT services will eventually be internalized into requirements for data center operation and maintenance management. Finally, if the data center is to pass some professional certifications or provide IT services for some special industries, its operation and maintenance management must comply with relevant standards and industry specifications.

The management process established in the data center should not only meet the characteristics of the data center itself, but also be able to take into account the needs of customers, managers, service providers and audit institutions. Due to the differences in the actual operation and maintenance of each data center and the management objectives, the processes to be established in the data center will also be different. The system management platform is used by management to manage the entire management system, formulate policies and objectives, conduct management reviews, and continuously improve various processes and systems in the data center. It is a management platform based on ISO9001 quality management system to manage the entire data center operation and maintenance management system.

With the development and popularization of computer technology, the number of computer systems is increasing day by day, and the supporting environmental equipment is also increasing. The data center computer room has become an important part of major units. The environmental equipment (power supply and distribution, UPS, precision air conditioning, fire protection, security, etc.) in the data center computer room must provide a normal operating environment for the computer system at all times. Once the environmental equipment in the data center fails, it will affect the operation of the computer system and pose a threat to the reliability of data transmission, storage and system operation. If the accident is serious and cannot be handled in time, it may damage IT equipment and cause serious consequences.

Data center operation and maintenance management maturity assessment is an important content of data center management. Data center operation and maintenance management needs to have a correct and systematic understanding of its own management weaknesses and management advantages. Management maturity assessment is a tool for data centers to understand their own management status and help data centers to carry out targeted management improvements based on management weaknesses.

Based on the information center architecture design of the data center, combined with the requirements of operation and maintenance management, you can design or obtain the roadmap and solution for information system construction from the outside, and choose the appropriate time to start the information system construction process in the form of a project group Achieve data center operation and maintenance management goals.

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